Frequently Asked Questions

Q: Do I have to set up an account and do I have to have a PayPal account to trade with you?

A: No you do not have to have an account, but you will receive better prices if you set one up click here for more details. You can pay with a credit or debit card via PayPal without setting up an account. you can also pay by cheque, postal order and postage stamps (for small orders).

Q: How long will my order take to arrive?

A: Depending on the shipping service used it is normally next day but it may take up to 4 working days for your item(s) to arrive.

Q: What if my item(s) have been lost in transit.

A: We wait to ensure that the item is not being returned to us because you were out at the time of delivery, if this is the case we will charge you again for P&P. If your item is lost we will resend your items free of charge.

Q: What do I do if my items appear to be faulty or are damaged in transit.

A: If you have any problems with your order please contact us straight away and we will rectify all problems promptly.

Q: I need some advice on the products you have advertised - are datasheets available?

A: Datasheets are available on request, please email info@electronicprojectsonline.co.uk

Q: Are batteries supplied with all of your kits?

A: As a general rule batteries are available separately.

Q: Can you help with a specific electronic subject or project I'm working on?

A: We will answer as many questions as we can, as soon as we can why not check out the electronics base?

Q: Can you source a product for me?

A: Yes! Please contact info@electronicprojectsonline.co.uk with your details

Q: Are quantity discounts available.

A: Yes! We will set up a special account for customers placing regular orders over £100. Please contact sales@electronicprojectsonline.co.uk for more info.